AI Assistants for Online Stores

An Assistant for any store.

An assistant that answers your customers and takes their orders. It answers from your catalog and policies, checks stock and price, tracks orders, and hands the conversation to your team when it should.

One-time setup, flat monthly fee. Hosted, monitored and maintained by us.

Who it's for

Stores that answer the same customer messages every day. It fits best when:

Customers keep asking about stock, sizes, shipping, returns and order status.

Orders or enquiries arrive by chat or WhatsApp and someone types them in by hand.

Messages arrive outside business hours and wait until morning.

Your team spends hours on replies that a trained assistant could handle.

It is probably not for you yet if you receive only a handful of customer messages a week. We're open to discuss how we can customize it for you though.

What the assistant does

It handles the repetitive customer conversations so your team handles the rest.

Answers from catalog

Answers questions from your own catalog and policies, not from guesswork.

Takes orders in chat

Checks price and stock on the server before confirming. (Plus and Pro)

Order status lookup

Looks up order status from your live status table. (Plus and Pro)

Human handoff

Hands over to a person when it is unsure, with an alert to Slack or email.

Follow-ups & suggestions

Follows up with customers and suggests products that fit what they asked about. (Pro)

Channels: Website chat, WhatsApp, Instagram, Messenger, and Telegram.

Add-ons

Add-ons attach to the packages above. Each has a one-time setup and a flat monthly fee, quoted in your proposal.

Works with: Plus (included in Pro)

Payments

Sends a payment link in the same chat or by email, through your own payment provider account. Hosted checkout, so no card details in chat. Marks orders paid, holds then reduces stock, and sends a receipt.

Works with: Any package

Voice

Customers send voice notes. The assistant replies in text or voice. About 300 voice minutes a month included.

Works with: Standalone

Flow

A simple automation with no AI: one trigger, one action, up to 3 apps.

Works with: Standalone

Flow AI

A multi-step automation where an AI step sorts, extracts or drafts. Includes branching, error handling and human approval where needed. Up to 8 apps.

Works with: Any

Custom

Custom integrations, multi-location setups and legacy-system work. Scoped after a paid audit.

Payment processor, messaging (such as WhatsApp or Instagram) and email-sending fees are billed to you directly by those providers. Refunds and disputes are handled in your payment provider's dashboard. Shipping and tax calculation are not included.

Packages

Three packages, each building on the one before. Each is a one-time setup plus a flat monthly fee, shared after a free review.

Features	Concierge	Concierge PlusRecommended	Concierge Pro
Answers from your catalog and policies
Human-handoff alert (Slack or email)
Order taking with server-side check	-
Order status lookup	-
Emailed order summary with payment info	-
New-order alert to the owner	-
Payment link in chat & paid status	-	Add-on	Included (1 provider)
Follow-ups, guided selling & cross-sell	-	-
Monthly competitor brief	-	-
CRM link and 1 custom connector	-	-
Channels	1	2	3
Conversations per month	500	1,500	3,000
Minor tweaks per month	1	2	4
Hosting, monitoring & health report

A conversation is one customer's messages with the assistant within 24 hours, up to 30 messages. Extra conversations are billed in blocks of 100.

How a project runs

Free review

We look at how customers contact you and what your team answers repeatedly. If an assistant would not help, we say so.

Written proposal

The package, setup and monthly fee, what counts as a minor tweak versus a change request, and the timeline.

You send the basics

Your catalog (a CSV or sheet), policies, common questions and the tone you want.

We build and test

We build in a test environment and try it on your real customer questions before anything goes live.

Go-live and walkthrough

A short video or written guide shows you what the assistant does and how to see it working.

Ongoing care

Monitoring, backups, a monthly health report and the minor tweaks included in your package.

Typical timelineAbout 1 week for Concierge, 2 to 3 weeks for Plus, 4 to 6 weeks for Pro, once we have your catalog and policies.

Safeguards

Every assistant is set up so a wrong answer is hard to give and easy to catch. State only what is true on the day you publish.

It answers from your catalog and policies. When it cannot find an answer, it says so and alerts your team.

Prices and stock are checked on the server before an order is confirmed, not taken from the chat.

Card details are never entered in chat. Payments use your payment provider's hosted checkout.

Each client's assistant runs in its own environment and data store.

Monitoring, error alerts and backups are included, with a monthly health report.

Customers are told they are talking to an assistant and can ask for a person.

We name the AI provider that generates replies.

Hosted on AWS, in an agreed region. AWS publishes its own security reports.

Frequently asked questions

It tells the customer it is not sure and alerts your team in Slack or by email, so a person can step in.

Your catalog as a CSV or sheet, your policies, your most common questions and the tone you want. Plus and Pro also need access to your order status table.

Yes, with the Payments add-on, or included in Pro. Customers pay through your own payment provider's hosted checkout, so card details never enter the chat.

Website chat, WhatsApp, Instagram, Messenger, and Telegram. Concierge covers 1 channel, Plus 2 and Pro 3.

WhatsApp, SMS, payment processor and email-sending fees are billed to you directly by those providers. They are separate from our fees.

The assistant keeps working. Extra conversations are billed in blocks of 100 at the rate in your proposal.

Send a new CSV or sheet. Staff update order statuses through a simple admin view.

Yes, we test the languages you need before go-live.

No. It takes the repetitive questions so your team can handle the conversations that need a person.

Shipping and tax calculation, and refund handling inside the payment provider's dashboard. Anything beyond your monthly hours is a change request, quoted in writing first.

Try it, then talk to us

Try it first

Test out our sample store assistant. It is labeled clearly as a demo with sample data so you can see exactly how it interacts with customers.

Schedule a demo